Privacy Policy

Customer contact information

In order to create a web hosting account with Turtol, we will require contact information, including your name, phone number, email address and billing address. We will ONLY use this information for our internal operations, including (but not limited to) billing, technical support, notifications of scheduled maintenance and service upgrades, reporting your account data to you (which may include statistics, account balance, overages, etc) and notifications of expanded services we may offer.

We do not keep customer credit card numbers on file. We want to reduce, as much as possible, the possibility of fraud, identity theft and other breaches of your personal data. In order to work toward that goal, we NEVER record your credit card information on our systems, except for the brief period during which we are processing a credit card payment, after which such information is expunged from our systems.

We value the privacy of our customers and will never disclose your contact information to any third party unless you specifically authorize us to do so. Our servers are maintained and administered internally, so no third party has access to customer information.

If we should ever need to seek your consent to disclose your data and/or information to a third party, we will assume from the start that you do NOT want such a disclosure to take place, and only authorize the disclosure if you confirm by your own action that you DO want to allow the disclosure.

Please be aware that when you register an internet domain name (using our service or any competeing service), that some of your contact information may become publicly available through the "WhoIs" service, and you specifically grant us permission to share this information with our Internet Domain Name Registrar soley for the purpose of registering your internet domain name.

Customer data

Our service allows customers to store large amounts of potentially sensitive data on our servers. We do not recommend using your web hosting space to store confidential information without taking proper precautions. We are not responsible if private data appears in a search engine listing or is downloaded by an unauthorized party. If you have any concerns regarding storing data on our servers, please contact us and we'll be happy to help you to assess your risk.

Under no circumstances will we provide a third party with the contents of your emails, databases or files without your consent. The only exception to this policy is in the case of a valid, legal court order or search warrant. If you choose to transfer away from Turtol services, we can assist you with obtaining your data but will not transfer directly to a third party.

Passwords

We will never request your Turtol Account password for any reason whatsoever, either by e-mail, in person or over the phone. Any such requests could be a fraudulent attempt to obtain access to your emails, data and other potentially sensitive information.

If a developer or third party requires access to your web hosting space, we recommend granting access through our control panel. Please contact us if you have questions.

Changes to policy

If for any reason we need to update the terms of our privacy policy, we will notify you thirty days in advance.